Fort Washington, Pa – With the design of the iServe Customer Portal complete Futura Services has contracted with Insource LLC to assist with the rollout of their Service Now, CRM system. The most significant task was defining all the workflow requirements and mapping out all the processes. This stage alone took over 90 days bringing together an enterprise collaboration team of support, programming and IT. Also joining the team were Senior Executives, Managers and Sales (both inside & out).

The new tool will be a platform for Customer Support, Scheduling, Programming and Development. The focus of Phase 1 will be on Case Management, Customer Notification and Reporting Requirements. The team has established goals of Client Pilots in Q4 and Enterprise Rollout 2017 Q1.